I love my hero to death! I will warn you of this reoccurring problem I have with it… it usually happens after I download something from the market (it’s only happened maybe 5 times since I’ve had it since December) Anyways, it will get super laggy and then my phone will have “no service”. Sometimes this happens upon restart too. Then a ton of apps will force close. It’s a problem easily solved though. You just need to go into settings into manage apps and clear your apps’ cache. Usually the apps with the largest cache are the ones pulling info off the internet like Browser, Dictionary.com, and the Market itself. Then like magic you have service again. Dunno why this happens for sure, Ive read online that it’s an HTC problem :/

Even with that though, the phone is awesome!
Pros about this phone is facebook contact merging – wonderful
I didn’t think I’d use all 7 home screens but I find myself wishing I had more to be honest. Especially when you start to download widgets and other apps.

Visual Voicemail is probably my FAVORITE thing about the phone because before I absolutely hated calling voicemail, entering a number, and then waiting forever to hear messages. Definitely a time saver and now I don’t ignore people anymore
I could go on and on about pros..

Another con – the stock messaging app drains battery so download a replacement like Handcent or ChompSMS. I personally like Handcent better – extremely customizable.